Mobile Management Services

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Business Challenge

The explosion of the “Work from Home” movement is having some troubling effects on already stretched corporate budgets. Many firms lacking a professional Mobile Expense Management and Rate Plan Optimization program are receiving bills that are busting budgets and the pain won’t stop until these plans are professionally optimized to align with the new usage patterns. Since patterns won’t stabilize anytime soon, as the workforce ebbs and flows, it’s imperative that Enterprises put in place a real time Mobile Optimization strategy.

Since many corporate mobile plans rely on Pools of Minutes and Pooled Data Usage, the shift to a mobile workforce is driving volatility in usage patterns and pushing enterprises above their historical pool maximums resulting in expensive variable usage charges. The result is big increases in invoices and an emergency response to re-write the Corporate Mobility Policy to stem the bleeding.

The budget overruns go well beyond the inventory of Corporate Liable Devices (CLM). Employees who had little justification for a Corporate Phone, are expected to work from home using their personal devices. Since their patterns and usage has changed, they too are seeing an increase in billing and many are looking for their employer to reimburse this expense. This creates “tail spend”, which shows up in the corporate expense reimbursement process rather than the IT infrastructure budget.

Business Solution: Free Mobile Assessment

The Mobile Assessment Offering is delivered thru experienced partners and helps enterprises eliminate excess wireless spend with a combination of advanced analytics software and expert rate plan analysts that ensure the most efficient alignment of rate plans to your usage. This results in a more comprehensive approach that yields greater cost savings.

The Assessment begins with learning more about your business, operational structure, and the desired results for the project. We conduct a preliminary review of your Contracts and Invoices to quickly identify areas of best optimization. This allows us to return an analysis and set of broad recommendations that is custom to your needs, realistic and executable.

Free Assessment Includes:

The Mobile Assessment focuses on four key cost components that make up your wireless spend.

1) Voice:

While Data usage now exceeds voice the need to for forensic examination of voice consumption patterns still provides significant savings opportunities. While most optimizations efforts just manage pooled plans, ours analyzes both individual consumption with the aggregate usage to maximize savings.

2) Data:

Data charges have now overtaken voice as the number one expense on enterprise billing for all corporations and this is not surprise given the explosion in Smartphones and data applications that are currently available in the marketplace. Most enterprises are increasing their wireless data initiatives while Wireless carriers continue to add complexity with new rate plans. This year we have seen considerable focus on unlimited plans. While this sounds great for most users it is unnecessary.

3) Messaging:

Text Messaging, Premium Text Messaging, Text Alerts and Instant Messaging services fees are still a sizeable portion of your total wireless spend. More and more of today’s workforce are accustomed to having text messaging capabilities as one of their primary means of communicating. As a best practice, we help organizations define and implement policies that enable text messaging based on the end-user's position and the value that text messaging can deliver.

4) Features:

Wireless carriers have added a multitude of optional features and services in order to drive-up their average revenue per user per month at your expense. As an example, a major carrier lists 47 optional features and services that can be added to a plan. Optional features and services include roadside assistance and insurance to spam controls and mobile hotspot capabilities

Free Assessment Benefits

The Mobile assessment typically identifies between 20% - 40% in savings, even if you are optimizing spend internally or through a third party. The recommendations may not require any changes to carriers and/or equipment.. Clients typically proceed with an Initial Rate Plan Optimization and Recurring Mobile Management Services based on the findings of the assessment. The Rate Plan Optimization program allows clients to monetize the savings identified in the assessment.

Rate Plan Optimization

Mobile Management Services deliver strategies for optimal cost savings that considers end users’ habits and provides a lower cost model at the company level. This is accomplished through viewing all users billing data, looking at the synergistic best fit for the client, then designing plan structures to accommodate the requirements. End user costs can be allocated back to the end user based on service consumption using allocation modeling. Mobile Management Services are covered by a Total Savings Guarantee that ensure you will reduce your total initial cost of ownership by more than the fee, else you will receive a credit for the difference. CFO’s love the ROI on Mobile Management Services.

Components of Mobile Management Services address the following areas:

The reporting provided with the Mobile Assessment gives you complete visibility of your mobile enterprise.

Additional Mobile Management Services

Professional’s leverage mobility domain expertise, processes, and our proprietary software platform Magellan to provide the following services: